FAQ


Why did you leave me a flier?
What can happen?
Can I just put tape around my main electrical wire?
I’ve never had a problem with my electricity.
      Why do I need this work now?

What’s the repair process?
How long does this take?
When can the work be performed?
Do I have to be home during the repairs?
For how long will I be without electricity?
Can I have temporary electricity?
Are you licensed and insured?
Do I have to notify PECO?
Will my homeowner’s cover this?
Will I be able to fit this into my budget?

Why did you leave me a flier?

We noticed either the casing on your main electrical wire is frayed or worn, your electrical meter socket or service head is rusty, or your loop lines are frayed.
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What can happen?

When these parts are damaged, you can have 220 volts being pushed through your 110-volt electrical devices. This can ruin them. You can feel an electrical shock around plumbing fixtures. You can experience loss of power, or an electrical fire in severe cases.
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Can I just tape my main electrical wire?

You’re just covering up a dangerous situation – it’s like putting drywall over a wall that’s falling down.

Plus, taping your main electrical wire can make the problem even more dangerous. If at any point the conductors are exposed and the pressure of taping them connects them together, there will be a dead short – or, in other words, an explosion.
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I’ve never had a problem with my electricity . Why do I need this work now?

It’s like the old saying” “An ounce of prevention is worth a pound of cure.”

If you look in the yellow pages, you’ll notice most electricians featuring “24/7 emergency service.” This is because they know that if a problem is left unfixed to the point where it creates an emergency, they can charge 3-5 times what we require, because it needs to be done immediately.

In this case, if there are exposed wires or a grounding problem outside, you are exposing your system to many hazards that can have catastrophic results.
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What’s the repair process?

For homeowners, a free evaluation of your main electrical service is completed. This normally takes less than a half hour and can be scheduled Monday through Friday from 7AM to 9PM. We will itemize and prioritize the current needs of your existing electrical system. We will provide a diagram and full explanation, in person and in writing, along with your quote.

Once you’ve decided to make your home safe, we will write up a full work order, review in detail the work to be performed, and schedule a date. The entire evaluation, work order, and scheduling process is completed in one 20-minute visit.
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How long does this take?

Thanks to our years of professional experience and strong teamwork, most jobs are completed within 4-6 hours.
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When can the work be performed?

In most cases, we can schedule a repair appointment within a week of consultation.  Priority will be given to extreme cases with no emergency service fees or other additional costs.

We aim to please and can work around your schedule. That means afternoons and weekends at no extra charge. Our only requirements are to work in daylight and dry weather conditions. Please note that an initial evaluation can be performed Monday through Saturday from 7AM to 9PM.
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Do I have to be home during the repairs?

To ensure customer satisfaction, we recommend that the homeowner be present at least for the end of the job so they can be sure power is working throughout the property and that they are completely satisfied with all the work that’s been done. However, if your schedule or location prevents you from being there, you can rest assured that the work will be completed to specification and we will be available after the job is completed to answer any questions you may have.
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For how long will I be without electricity?

Your electricity will only be shut off during the actual repairs, which usually last 4-6 hours.
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Can I have temporary electricity?

Yes.

If someone in your home needs electricity for any medical conditions, we can run an auxiliary line free of charge.
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Are you licensed and insured?

Yes. Our license number is PA-045143 and we are insured through Hartford Insurance. We will be happy to supply our certificate of insurance upon approval.
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Do I have to notify PECO?

In most cases, no. Occasionally, PECO will need to unlock your meter. You will need to be present when we make the arrangements for this. However, when you set your repair appointment, our electrician will be there to coordinate this with you. This does not add to your time without power.
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Will my homeowner’s cover this?

It is best to talk to one of our experienced, professional staff before contacting your insurance company.

In most cases, your insurance company will classify this as a “time-worn, uncovered issue.” Be careful! A call to your insurance company about this issue may result in your policy being cancelled due to an “existing hazardous condition.”

If there is an opportunity to use your homeowner’s insurance to pay for this, our experienced staff will alert you and work closely with you and your insurance company at no additional charge. Remember that insurance companies are in the business of not paying if they don’t have to. In this situation, you’ll want to rely on our years of experience with insurance companies to get you the best possible reimbursement.
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Will I be able to fit this into my budget?

We here at Your Home Solutions will never let money stand in the way of your safety. Ask about our easy in-house financing.
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